Alia reference interview guide

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Reference Interview is a comprehensive six-week course focusing on the behavioral aspects of reference service, and the different types of questions that can
The Six Stages of the Reference Interview :1. 1. Greet. 0 Smile. clarifying questions to gather the six pieces of evidence (see below). 0. Be sure to speak
28 Nov 2017 The reference interview – or consultation – is a well established technique used by librarians and information professionals. This helps establish
Library and Information Association (ALIA) and the ALIA Public Libraries Advisory .. Four representatives formed a Project Reference Group from which Libraries forms, telephone and in-person surveys), interviews, and focus groups.
The aim of these guidelines is to provide benchmarks for an acceptable minimal Australian Library and Information Association (ALIA) .. staff to conduct reference interviews and provide an adequate level of service with confidence by:.
equity of service delivery: the adult client participates in a reference interview and time . basic ‘library education’ as the child can begin, with guidance, to locate items using .. on library services to young people in Australia (ALIA, 1992a).
20 Dec 2018 Title: Interviewing, Author: Alia Murphy, Name: Interviewing, Length: 5 pages Guide the interview toward the desired goals, yet be flexible enough to . notes will be part of the file, which is the central reference point not, only
interview’ is intended as a practical checklist and brief guidance to accompany the Member States through, inter alia, common training, common quality and EASO. valuable input was further provided by a Reference Group, including the
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